The Infortrend warranty lookup tool provides several critical pieces of data regarding your hardware:
Infortrend provides several distinct pathways for customers to verify their warranty status. The most effective method depends on your available tools and the urgency of your situation.
Look for a barcode sticker on the physical chassis. It is usually located on the top, side, or rear panel of the rackmount enclosure near the power supply units (PSUs). Step 2: Access the Infortrend Support Portal
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: Most hardware products come with a 3-year limited warranty from the date of delivery. Batteries : Covered for 2 years .
: Warranty expires either at the specified time period or once the Total Bytes Written (TBW) limit is reached, whichever comes first. Extended Warranty (Up to +2 Years)
: Often covered for a shorter period, typically 2 years . It is usually located on the top, side,
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Organizations can extend their base coverage up to a total of 5 years to match the typical lifecycle of data center infrastructure. Premium Service Level Agreements (SLAs)
Log into your Infortrend management GUI. Navigate to the System Information or Hardware Information tab to view the chassis serial number. If you share with third parties, their policies apply
: Covered for 90 days or the remainder of the original warranty, whichever is longer. Advanced Service & Extension Options
There is . Instead, use one of the following methods to determine coverage status.
If the issue is confirmed and the system is under warranty, Infortrend will issue an RMA number (Return Merchandise Authorization).