The number of IT and non-IT assets you can track.
Store a copy of your production license XML file in a secure, centralized credentials manager or IT asset repository. If you ever need to perform a disaster recovery restoration, you will need this file to reactivate the application. manageengine servicedesk plus license xml
Always save a copy of your current Advisor.xml file in a secure, offline password manager or IT infrastructure vault. If a database restoration occurs, you may need to reapply it. The number of IT and non-IT assets you can track
Ensure you have downloaded the correct .xml license file from the ManageEngine License Portal or your account manager. Save it to a secure, accessible location. Step 2: Navigate to the License Screen Always save a copy of your current Advisor
Managing license files in an enterprise IT service management (ITSM) platform is a critical task for system administrators. In ManageEngine ServiceDesk Plus, the license is typically applied and updated using an XML file.
Post-upgrade licensing issues (such as ERRORCODE: 1012 or 1013) typically indicate database schema mismatches. In such cases, contact ManageEngine support with your upgrade logs for assistance.
: Click Browse to locate your XML file, select it, and click Open .