Principles Of Marketing By Philip Kotler Ppt Chapter 1 -
Companies can build basic relationships (with low-margin customers) or full partnerships (with high-margin key customers). Slide 7: Capturing Value from Customers Title: Creating Customer Equity
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The final step of the marketing process involves building relationships and reaping the financial rewards. Customer Relationship Management (CRM) principles of marketing by philip kotler ppt chapter 1
Focus on understanding customer needs and delivering satisfaction better than competitors.
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Companies adopt one of five alternative concepts under which they design and carry out their marketing strategies:
Marketing is about creating value for customers and capturing value back. The plan has multiple rounds
To deliver its value proposition, the firm develops an integrated marketing program consisting of the marketing mix—the set of tools the firm uses to implement its marketing strategy.
The goal is to make the brand a meaningful part of consumers' conversations and lives. 5. Capturing Value from Customers
Creating customer delight.